Turn on call recording for an extension

Choose which calls get recorded on an extension — all of them, just inbound or outbound, internal calls only, or none at all.

Who this is for: admins

Before you start

• Admin access to your Phonovo portal.
• The extension already exists. If not, see Create an extension and assign it to a user.
• Check whether your local laws require you to tell callers (or colleagues) that calls may be recorded — Phonovo doesn't handle consent for you.

Steps

1. In the sidebar, under Communication, select Extensions.
2. Find the extension in the list and select the Configure icon (the sliders icon in the Actions column).
3. Select the Recording tab.
4. Choose one of the recording options:
   • Disabled — no calls are recorded.
   • Record All Calls — records both inbound and outbound calls.
   • Inbound Only — records only incoming calls.
   • Outbound Only — records only outgoing calls.
   • Internal Only — records only extension-to-extension calls within your organisation.
5. Select Save Changes.

Screenshot

Screenshot of the Extension Detail page with the Recording tab open, showing the five recording mode options as selectable cards and the Save Changes button.

Where recordings end up

Recordings are attached to their call in your call history (CDR) records, not stored as separate files you browse directly from this tab. Recorded calls can take up storage space depending on your call volume — check your plan if you're recording high call volumes across many extensions.

Related

• Create an extension and assign it to a user
• Set up voicemail
• Admin guides

Ask Olivia

You can also ask Olivia, the in-portal assistant, to walk you through this.