Skip to content

Set your call rate markup and customer overrides

Set the margin you add on top of your wholesale call rates, either across all your customers or for a specific customer.

Who this is for: partners

Before you start

  • Access to your Phonovo partner portal.
  • This covers markup on call/minute rates. For the recurring extension and phone number charges you bill customers, see Set up customer billing and track your revenue.
  • Know the difference between the two tabs covered here: Markups apply across all your customers by default; Customer Overrides apply to one specific customer and run after your Markups tier, so they can give an individual customer a different rate.

Steps

Setting a markup rule

  1. In the sidebar, select Revenue, then choose Customer Pricing.
  2. Select the Markups tab.
  3. Select Add markup.
  4. Choose a Rule type: Percent markup or Fixed pence add a margin on top of your wholesale rate (only one of these wins per tier — the one with the lowest priority number that matches); Floor (guard) and Min margin (guard) are safety limits that stack together to make sure your resulting rate never goes below a level you set.
  5. Enter the rule's Value — a percentage for percent markup, or pence for the others.
  6. Set the Scope: All prefixes applies the rule to every destination, or choose Category (e.g. uk_domestic) or Prefix (e.g. 447) and enter the matching Scope value to target specific destinations.
  7. Set the Priority — lower numbers are applied first and win over higher numbers when more than one markup rule could match.
  8. Leave Enabled checked to make the rule active immediately, or uncheck it to save it without applying it yet.
  9. Select Create.

Screenshot

Screenshot of the Markups tab showing the rule table and the Add markup dialog with rule type, value, scope, and priority fields.

Adding a customer-specific override

  1. Select the Customer Overrides tab.
  2. Select Add override.
  3. Choose the Customer domain you want the override to apply to — you can't change this after creating the rule; delete and recreate it to target a different customer.
  4. Fill in the rule type, value, scope, priority, and enabled fields the same way as a standard markup rule.
  5. Select Create.

Screenshot

Screenshot of the Customer Overrides tab showing the customer column in the rule table and the customer-selection field in the dialog.

Editing or removing a rule

  1. On either tab, select the edit icon next to a rule to change its value, scope, priority, or enabled state.
  2. Select the delete icon and confirm to remove a rule entirely.

Ask Olivia

You can also ask Olivia, the in-portal assistant, to walk you through this.