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Manage recordings and greetings

Upload audio files or generate spoken greetings from text, then use them as prompts in IVR menus, call queues, and voicemail.

Who this is for: admins

Before you start

  • Admin access to your Phonovo portal.
  • Either an audio file to upload (WAV or MP3), or the wording you want read out if you're generating a greeting with text-to-speech.

Steps

  1. In the sidebar, under Logs & Records, select Recordings.
  2. Select Add Recording in the top right of the page.
  3. Choose how you want to create the recording:
    • Text-to-Speech — generates spoken audio from text you type in.
    • Upload File — uploads your own WAV or MP3 recording.
  4. If you chose Text-to-Speech:
    1. Enter a Recording Name (for example, Welcome Message).
    2. Enter the Text to Convert — the exact wording you want read out.
    3. Under Voice Settings, choose a TTS Provider (OpenAI or ElevenLabs) and pick a Voice from the list.
  5. If you chose Upload File:
    1. Enter a Recording Name (for example, After Hours Message) and an optional Description.
    2. Select a file to upload — only WAV or MP3 files are accepted.
  6. Select Create Recording (text-to-speech) or Upload Recording (file upload) to save it.

Screenshot

Screenshot of the Recordings page showing the prompt library grid and the Add Recording modal with the Text-to-Speech and Upload File options.

Once a recording is created, it appears in your Prompt Library and can be selected as a greeting or prompt wherever your call flow needs one — for example, the opening greeting or menu options in an IVR menu, or a time condition's after-hours message. You can play a recording back from its card at any time, or delete it if you no longer need it.

Note

Call queue announcements are the one exception — the queue's "Announce Sound" field is a free-text file path rather than a picker into this Prompt Library, so a recording created here isn't directly selectable there.

Ask Olivia

You can also ask Olivia, the in-portal assistant, to walk you through this.