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Make and receive calls with the webphone

Use Phonovo's browser-based webphone to make and take calls from your computer, without a desk phone.

Who this is for: everyday users and admins — anyone with an extension assigned to their account can use the webphone.

Before you start

  • An extension assigned to your account. The webphone signs in with your Phonovo login, but it registers using your extension, so you'll need one set up first — check with your admin if you're not sure.
  • Microphone access allowed in your browser. Phonovo only asks for this the first time you make or answer a call, not when you first open the webphone.
  • Speakers or a headset connected so you can hear the other person.
  • Pop-ups/new tabs allowed for the portal in your browser — on a desktop browser, the webphone opens in its own tab so it can keep running while you work elsewhere; on a phone or tablet it opens inside the portal instead.

Steps

  1. In the sidebar, under Communication, select Dialpad. (On the desktop portal you can also select the Webphone button that floats in the bottom-right corner of the screen, then Open webphone.) On a desktop browser, Phonovo opens the webphone in its own browser tab — separate from your main portal tab — so you can keep working in the portal while you're on a call; on a phone or tablet it opens inside the portal instead.
  2. Wait for the status near the bottom of the left-hand menu to show Registered (green dot) before dialling. It briefly shows Connecting... first.
  3. With Phone selected in the left-hand menu, type a number or a person's name into the Enter number or name field above the keypad, or tap out the digits on the on-screen keypad. As you type, Phonovo checks it against your team, contacts and recent calls and shows a match above the keypad so you can confirm you've got the right person. Select the green call button to dial.
  4. You can also call someone directly from the panel on the right, without typing anything: switch to the Team tab to call a colleague by extension (their live status is shown, such as Available, On Call or Away), the Recent tab to redial someone from Recent Calls or Call History, or the Contacts tab for your personal contacts. Select the phone icon next to any entry to call it.
  5. When someone calls you, the webphone rings and shows an Incoming Call banner with the caller's details. Select the red button to reject the call, or the green button to answer.
  6. Once you're connected, use the buttons under the keypad: the microphone icon to mute or unmute yourself, and the red button to end the call. Select the pause icon to put the call on hold — it turns into a play icon you select to resume. Select Transfer to send the call straight to someone else: enter their extension or number and select Send Transfer. Unlike hold, a transfer moves the caller on immediately.
  7. To see your call history, select Call History in the left-hand menu, or the Recent tab on the right, which lists Recent Calls (your latest few, for quick redial) followed by Call History (older calls). Select the phone icon next to any entry to call that number again.
  8. To check voicemail, select Voicemail in the left-hand menu. It shows how many messages are new. Select Check Voicemail to call into your voicemail box and listen the normal way, or play a message straight from the list and call the sender back from there.
  9. On a desktop browser, the webphone keeps running in its own tab while you work elsewhere in the portal, and selecting Dialpad (or the Webphone button) again brings that existing tab to the front instead of opening a second one. On a phone or tablet, the webphone closes when you switch away, and selecting Dialpad again opens it again. When you're done, close the webphone by selecting the X in the top corner of its window (desktop) or just exit the Dialpad view (phone/tablet).

Screenshot

Screenshot of the webphone's three-panel layout — the left-hand menu (Phone, Call History, Voicemail, Settings), the Keypad with the Enter number or name field, and the Team/Recent/Contacts panel on the right.

Ask Olivia

You can also ask Olivia, the in-portal assistant, to walk you through this.