Manage your subscription and plan

Check your current plan and trial status, and upgrade, downgrade, or top up your extensions, users, or numbers.

Who this is for: admins

Before you start

• Admin access to your Phonovo portal.
• If you're upgrading, have a card or UK bank account ready — upgrades and add-on purchases take payment immediately.

Steps

1. In the sidebar, under Administration, select Subscriptions.
2. The page opens on your current plan: its name, status (Trial, Active, Cancelled, or Suspended), billing period, and billing email. If you're on a trial, a banner shows how many days remain — it turns red once you're down to a week or less.
3. Below that, Resource Usage shows how many of your plan's Users, Extensions, and Phone Numbers you've used, plus Outbound Minutes if your plan has a minutes cap.
4. To change plan, select Manage Subscription in the top right. This opens Choose a Plan, showing every available plan as a card with its monthly price and what's included (users, extensions, DIDs, minutes, and features like IVR or Call Recording). Your current plan is marked Current.
5. Select a different plan's card to choose it. A confirmation panel opens on the right:
   • Upgrading to a pricier plan shows a prorated amount due today (covering the rest of your current billing period) and asks you to choose a payment method — Credit / Debit Card or Direct Debit.
   • Downgrading to a cheaper plan shows no charge — it takes effect at the end of your current billing period instead. If you currently have more users than the new plan includes, a warning tells you to remove some before the change takes effect.
6. Select Upgrade (or Confirm Downgrade) to proceed. For card upgrades, you may be asked to complete a verification step from your card issuer — follow the on-screen prompts to finish.
7. To add extra capacity without changing plan, go back to the Subscriptions page and select Purchase Add-ons (in the Resource Usage panel), or one of the + Add More Users / Extensions / Numbers links under each usage bar. Choose the resource type and quantity, pick Credit Card or Direct Debit, and select Purchase Now. Card purchases are applied to your account immediately; Direct Debit purchases redirect you to set up or confirm your mandate first.

Screenshot

Screenshot of the Subscriptions page showing the current plan card, the trial countdown banner, the Resource Usage bars, and the Manage Subscription button.

Related

• Create an extension and assign it to a user
• Admin guides

Ask Olivia

You can also ask Olivia, the in-portal assistant, to walk you through this.