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Troubleshooting
Phonovo Help Center
Home
Getting started
Getting started
Logging in
Admin guides
Admin guides
Create an extension
Set up voicemail
Build a basic IVR
Route incoming calls
Set up a ring group
Set up a call queue
Build a wallboard
Use the Operator Panel
Set up conference rooms
Set up music on hold
Set up Call Barring
Set up Follow Me for an extension
Set up call pickup groups
Link a desk phone and set up line keys
Set up the AI Receptionist
Turn on call recording for an extension
Manage recordings and greetings
Use the analytics dashboards
Connect an extension to Microsoft Teams
Add, swap, and manage phone numbers
Bring your existing phone number to Phonovo (porting)
Manage portal users
Set your business details
Billing, invoices and payment method
Add bolt-on products to your account
Manage your subscription and plan
Set a spend limit and understand fraud protection
Using your phone
Using your phone
Using the webphone
View Your Call History
Manage Your Contacts
Update Your Profile Picture and Status
Forward Your Calls
Device Ringing and Do Not Disturb
Review Call Transcripts
AI Voicemail Transcripts
Notifications
Two-Factor Authentication
Privacy & Data
Replay the Setup Tour
Partners
Partners
Getting Started: Accessing & Setting Up Your Partner Portal
Reading Your Partner Dashboard
Provisioning & Managing Customers
Configuring a Customer's Outbound Calling & Carrier Limits
Bulk Customer Import (CSV)
Assigning & Releasing Phone Numbers
Manage spend enforcement and customer suspensions
Set up white-label branding (Brand Studio)
Customize your branded email templates
Set up customer billing and track your revenue
Set your call rate markup and customer overrides
View your rates and upload your own carrier rate sheets (BYOC)
Build customer bundles for your customers
Check your plan and resource usage
View your SIP gateway routing
Use partner analytics
Schedule automated reports
Review your team's activity log
Troubleshooting
Troubleshooting
My desk phone won't register
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Submit a Support Ticket
Troubleshooting
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Guides for fixing common problems.
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