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Bring your existing phone number to Phonovo (porting)

Submit a request to transfer a phone number you already have with another provider onto Phonovo, then track it through to completion.

Who this is for: admins

Before you start

  • Admin access to your Phonovo portal.
  • The existing phone number in UK format (for example, 020 7946 0958), and the name of your current provider.
  • Your account number with your current provider, if you have it to hand — it isn't required, but it speeds up the transfer.
  • Porting typically takes 7–14 working days from submission. Your existing number keeps working with your current provider until the transfer completes — there's no service gap on your side to plan around.

Steps

Submit the request

  1. In the sidebar, under Administration, select Phone Numbers.
  2. Select Port Number in the top right. The Port Your Existing Number dialog opens.
  3. Under Your Existing Phone Number, enter the number you want to transfer, for example 020 7946 0958.
  4. Optionally, enter a Formatted Display Number if you'd like it shown differently from how you typed it — leave it blank to use the default formatting.
  5. Under Current Provider, select who the number is with today from the list (BT, Virgin Media, Sky, TalkTalk, Vodafone, EE, Three, O2, Plusnet, or Other).
  6. Optionally add your Account Number with that provider and any Additional Information that might help the transfer along.
  7. Select Submit Port Request. You'll see a confirmation message once it's been received.

Screenshot

Screenshot of the Port Your Existing Number dialog, showing the phone number field, the Current Provider dropdown, and the Submit Port Request button.

Track its status

  1. In the sidebar, under Administration, select Porting Requests. If this item isn't in your sidebar, your account is likely managed through a Phonovo partner — contact them or Phonovo support to check on a port's progress instead.
  2. This list shows requests that are still in progress, with their Current Provider and a Status badge (Pending or Failed). Select the notes icon next to a request, if shown, to see any additional details attached to it.
  3. Select Refresh in the top right at any time to pull the latest status.

Note

Approving or rejecting a pending port is done by Phonovo, not from your side — there's nothing further for you to action here beyond keeping an eye on the status. Once a port completes, it drops off this list rather than showing a "Completed" badge. If the number doesn't appear as usable for routing shortly afterwards, contact Phonovo support to have it activated on your account.

Ask Olivia

You can also ask Olivia, the in-portal assistant, to walk you through this.