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Read AI summaries of your voicemails

See a written summary, sentiment, and callback details for every voicemail without having to listen to each one.

Who this is for: everyday users and admins — anyone with voicemails in their mailbox.

Before you start

  • At least one voicemail message already in your mailbox.
  • AI transcription switched on for your organization. If it isn't, new voicemails simply won't have a transcript yet — ask your admin to check with Phonovo support.

Steps

  1. In the sidebar, under Logs & Records, select AI Voicemail Transcripts.
  2. At the top of the page, a row of stat cards gives you a quick overview: total Voicemails, how many have been Transcribed, the Avg Urgency score across recent messages, and how many are High Urgency (need a fast response).
  3. Use the Sentiment filter (All, Positive, Neutral, Negative) and the Status filter (All, Completed, Pending, Failed) above the list to narrow down what you're looking at.
  4. In the Recent Voicemails list on the left, each card shows the caller's name or number, a one-line AI summary, the call duration, and a sentiment icon (smiling, neutral, or frowning face). A red alert icon means the message has a high urgency score.
  5. Select any voicemail card to open its full details on the right: the AI summary, a sentiment badge, an urgency score out of 10, and — where Olivia could work it out from what was said — the caller's intent, any action required, key topics, a callback number, and the best time to call back.
  6. Scroll down in the details panel to read the Full Transcript of the message word for word.
  7. Don't need a transcript any more? Select the trash icon in the details panel to delete it. You'll be asked to confirm first.
  8. Select Refresh in the top right at any time to pull in the latest voicemails and transcripts.

Screenshot

Screenshot of the AI Voicemail Transcripts page, showing the stat cards, the Recent Voicemails list on the left, and a selected voicemail's AI summary and transcript on the right.

Ask Olivia

You can also ask Olivia, the in-portal assistant, to walk you through this.