Renewing an expired trial

A company administrator or owner can renew an expired trial or suspended subscription. Log in with your password and choose renewal, or open the renewal page and request a secure link using your administrator email address. The page always acknowledges the request the same way to protect account privacy. If eligible, you will receive an email link valid for 30 minutes.

Choose a plan and complete card or Direct Debit payment in the same browser tab. Each link starts one payment flow. If you need to start over or the link expires, log in again or request a new link. A pending Direct Debit can be confirmed using Try again; do not submit your bank details again. Contact support if confirmation remains pending.

An unexpired trial cannot be ended through this renewal flow. Regular users and cancelled companies cannot renew through these links. Contact your company administrator or support for help. Renewal is unavailable while service cancellation is pending.